We are so confident that our products will work for you, we will refund your money if you don't feel noticeable relief from your pain or skin symptoms. If you are dissatisfied with the effectiveness of our products in any way, you have a full 30 days (1 month) to return the product and request a no-hassle refund.*  Refund credits (less shipping, handling, and promotions) are issued promptly after we receive the returned product. If you would like to return a product, choose one of the options below.

Options to Return a Product

  1. Call a friendly customer service representative and let them help you return the order. 1-888-LENCURA
  2. Use our website to return a product.
    • Login to your account on
    • View your Order History by clicking Order History on the menu to the right.
    • Click the details button next to the order with the product you want to return.

*Valid for up to six products (including items that are free or discounted due to promotions) per customer per 90-day period.