Shipping and Handling
Below you'll find a wide variety of frequently asked questions and answers regarding our shipping policies and methods. Click the tab that best describes your issue.
If you can't find an answer in the FAQs below, send an email to LENCURA via support@LENCURA.com and we'll do our best to answer it for you!
We do not ship outside of the United States at this time
Yes. LENCURA ships to U.S. Armed Services bases but only through USPS. FedEx does not deliver to APO/FPO addresses. Military designated addresses, APO (Army Post Office) and FPO (Fleet Post Office) allow mail to be delivered to overseas military locations. APO addresses are associated with US Army or Air Force installations. FPO addresses are associated with US Navy installations and ships in the United States.
To designate your shipping information as a military address, select "United States" under the Country drop-down menu, then select either "AA" (Armed Forces America), "AE" (Armed Forces Europe), or "AP" (Armed Forces Pacific) from the Choose a State drop-down menu. You must also enter your zip code.
Note: Each country has its own import restrictions. Some items cannot be shipped to APO/FPO addresses. You must be aware of any such restrictions for the region in which you are stationed. We have not had any issues yet with LENCURA products.
No. FedEx deliveries require a street or building address.
If you provided an email address at the time of checkout, a tracking number will be sent to you when the order is shipped. If you have not received a shipping confirmation within 2 business days of placing your order, email customer service and we will assist you in tracking your order.
For USPS (U.S. Mail) tracking, visit www.USPS.com and click on "Track & Confirm"
For FedEx tracking, visit www.FedEx.com
For DHL tracking, click here.
- If we have exchanged a product for you and shipped the new product for free, we reserve the right to deduct this shipping & handling amount from the refund if the exchanged product is also returned.
- We do not refund FedEx shipping fees for items that are claimed as “not received,” if official FedEx tracking shows that the package was delivered. In these cases, a claim may be filed with FedEx.
- If you have made an error in your checkout information, such as the incorrect shipping information, and fail to receive the product, we will not provide a free re-ship of your purchase.
If your order has not already shipped, your shipping address information can be changed. To change an incorrect shipping address, email customer service with your order information, name and address correction. If the shipping address you entered is different from your billing address, you will need to speak to Customer Service over the phone to confirm the authenticity of the change. This is for your protection. If your order has already shipped, the order will need to be returned and then re-shipped.
Unfortunately, if you provided inaccurate shipping information at checkout, and fail to receive the product, we will not provide a free re-ship of your purchase.
The only identifying information on the outside package is the company name “LENCURA” on the address label. There are absolutely no markings indicating contents or use. The packing slip inside the box lists only the product name and other order information; never product use.